Refund Policy

1. Satisfaction Guarantee

DarwGZ AI offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, freshness, or condition of any item in your order, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription deliveries.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Quality Issues: Products that are damaged, spoiled, or otherwise not up to our quality standards upon delivery
• Missing Items: Products that were charged but not included in your delivery
• Incorrect Items: Products that were delivered but different from what you ordered
• Late Delivery: Deliveries that arrive significantly outside the scheduled delivery window, resulting in product spoilage
• General Dissatisfaction: If you are unhappy with a product for any reason

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 48 hours of delivery for quality issues, missing items, or incorrect items
• 24 hours of the scheduled delivery time for late deliveries

We strongly recommend that you inspect your order as soon as possible after delivery to ensure timely reporting of any issues.

4. How to Request a Refund

For digital products or services, we typically do not require any returns. For physical products, we may request that you return the item before processing a refund. If a return is required, we will provide instructions and cover return shipping costs if the return is due to our error.

5. Refund Processing

5.1 Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Card payments will be refunded to the same card
• PayPal payments will be refunded to your PayPal account
• Bank transfers will be refunded to the originating bank account

5.2 Refund Timing

Once approved, refunds are processed within 2-3 business days. However, the time it takes for the refund to appear in your account depends on your payment provider:

• Credit/Debit Card refunds typically take 5-10 business days to appear on your statement
• PayPal refunds are usually processed within 24-48 hours
• Bank transfers may take 5-7 business days to process

5.3 Partial Refunds

In some cases, we may issue partial refunds:

• If only part of an order is affected by quality issues
• For services partially rendered or used
• When store credit or alternative compensation has been provided

6. Exceptions and Non-Refundable Items

The following items and situations are generally not eligible for refunds:

6.1 Non-Refundable Items

• Gift cards or promotional credits (except where required by law)
• Custom or personalized items (unless defective)
• Digital downloads or access codes that have been activated or used
• Items marked as "final sale" or "non-returnable"

6.2 Ineligible Circumstances

• Requests made after the specified timeframe has elapsed
• Issues resulting from improper use, storage, or handling by the customer
• Changes in customer preference or accidental purchases (subject to management discretion)
• Services that have been fully rendered or consumed

While these situations are generally not eligible for refunds, we evaluate each case individually and may make exceptions at our discretion to ensure customer satisfaction.

7. Subscription Cancellations

7.1 Cancellation Policy

You may cancel your subscription at any time by contacting our customer service team or through your account settings on our website. The following conditions apply:

• Cancellations must be made at least 48 hours before your next scheduled delivery to prevent charging for that delivery
• If you cancel within 48 hours of your next delivery, that delivery will still be processed and charged
• No refunds are issued for past subscription payments already processed, except for deliveries that have not yet been made

7.2 Prorated Refunds

For subscription services paid in advance (monthly, annually, etc.), we may issue prorated refunds for the unused portion of your subscription period, calculated from the date of cancellation request.

7.3 Trial Periods

If you cancel during a free trial period before the first payment is processed, no charges will be applied to your account. If you cancel after the trial period has ended and payment has been processed, our standard refund policy applies.

8. Contact Information

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:

We strive to respond to all inquiries within 24-48 hours during business days.